Frequently asked questions
Everything you need to know about online booking and appointment scheduling with BookingMatters.
About BookingMatters
What is BookingMatters?
BookingMatters is online booking and appointment scheduling software for Singapore businesses. It provides a 24/7 booking page, automated WhatsApp, SMS and email reminders, deposits, staff and resource scheduling, customer records and multi-outlet management.
Who is BookingMatters for?
BookingMatters is for any business in Singapore that takes appointments or bookings, including clinics, salons, spas, fitness studios, tuition centres, car workshops, pet groomers, consultants and other service businesses.
Do my customers need to download an app?
No. Customers book from a mobile-friendly web page through a link or a widget on your website. There's nothing to install.
Is BookingMatters only for Singapore?
BookingMatters is designed for the Singapore market first, with WhatsApp-first messaging, PayNow deposits, SGT time and Singapore public holidays built in.
Booking & scheduling
Can customers book outside business hours?
Yes. Your booking page is available 24/7, so customers can book whenever it suits them, based on your live availability.
Can I prevent double-bookings?
Yes. BookingMatters checks staff, rooms and equipment in real time, so the same resource can never be booked twice for the same time.
Can I set buffer time between appointments?
Yes. Add buffer time before or after any service for cleaning, setup or travel.
Can I take walk-ins as well as online bookings?
Yes. Staff can add walk-ins and phone bookings to the same calendar so availability stays accurate.
Does it support group classes and recurring bookings?
Yes. BookingMatters handles one-to-one appointments, capacity-limited classes, recurring weekly sessions and packages.
Reminders & payments
How do appointment reminders work?
BookingMatters automatically sends confirmations and reminders by WhatsApp, SMS or email on a schedule you choose, with links for the customer to confirm, reschedule or cancel.
Can I collect deposits at booking?
Yes. Set deposits or full prepayment per service and collect them at booking via PayNow or card.
Can I set a cancellation policy?
Yes. Define cancellation and rescheduling cut-offs, which are shown to customers before they book and enforced automatically.
Data & security
Is BookingMatters PDPA-compliant?
BookingMatters is designed to help Singapore businesses meet their obligations under the PDPA, with consent capture, role-based access for staff and encrypted connections. As the organisation collecting the data, your business remains responsible for its own PDPA compliance.
Who owns the customer data?
You do. Your customer records belong to your business and can be exported.
Getting started
How do I get a demo?
Fill in the contact form or email hello@bookingmatters.app and we'll arrange a walkthrough tailored to your business.
Can you help move my existing bookings?
Yes. We can help you bring over upcoming appointments and customer lists from spreadsheets or your current system.
Get in touch
Still have a question?
Tell us how your business takes appointments today. We'll reply from hello@bookingmatters.app, usually within one business day.
- A walkthrough built around your services, staff and outlets
- Help moving bookings off WhatsApp, spreadsheets or paper
- Straight answers about setup and fit for your business
Prefer email? hello@bookingmatters.app